My interest in computers and software started around 1988 with a Tandy 2000 from Radio shack. By 1990, I had upgraded it from 16 colors to 256 colors and a sound card that had an array of beeps and boops. It was amazing.

View my Portfolio of selected training samples. Here’s a 15 minute sample class (ZIP) I created for a recent interview. I whipped it up in a couple hours with branding and styles and it turned out pretty good, IMHO.

I have worked in an IT support role since 1997 then switched to technology training in 2013. Since then, I have developed a high-level understanding of adult learning, new hire onboarding, and an in-depth knowledge of Microsoft Office, Adobe Acrobat, document management systems, document templates, legal software plugins (Litera), metadata cleaners, remote access, laptop configurations, mobile device management, and many other applications related to accounting, records management, human resources, and more.

Primary Skill Set:

• Designed and delivered in-person classroom training, virtual webinars, and instructional labs tailored to firm-wide audiences, practice groups, regional offices, and various skill levels.
• Created e-learning videos, webinars, LMS courses, and multipart training for software rollout and new hire onboarding, handling all aspects from stakeholder interviews to finalized content.
• Technical writing of quick reference guides, newsletters, and illustrations for the IT Training dept.
• Coordinated and conducted new hire onboarding training. Provided a welcoming and engaging instruction to technology followed by a new hire essentials handout and a follow-up email with links to continuing education available in the LMS and other additional resources.
• Distributed and configured firm-issued laptops and iPhones as well as MDM for personal devices.
• Developed, distributed, and analyzed assessments and evaluations to measure training program effectiveness and learning outcomes.

Primary Application Experience

Click the active links for content I have created.

Windows 11. Windows 10, XP, NT, 95.	MS Outlook 365.	MS Word 365	MS PowerPoint 365
MS Excel 365	Office365.com – Online versions of MS Office	iManage (Work 10)	NetDocuments (DMS)
Adobe Acrobat Pro	Microsoft Edge	Chrome River Expense/Invoice	Litera DocXtools
Service-Now ITSM	FileTrail (records management)	Litera Numbering	Payne Metadata/Metadact
Litera Contract Companion	Litera Compare	Intapp Time/Capture	Cisco Webex (PC and mobile)
MS Teams	OneDrive	Windows App (remote)	Zoom (PC and mobile)
Intune & Authenticator	iPhone MDM Comportal	Copilot	MimeCast/Kaspersky
Workday HR management	Camtasia	Snagit	SSO

Additional Application Experience:

Room Manager (EMS)	SmartSheets	MS Vizio/Jigsaw	MS Project
Workshare Compare	CompareRite	MS Access	OneNote
Google Chrome	MacPac(Word Templates)	SharePoint(Intranet)	CE Manager(LMS)
Learning Management Systems: viDesktop	LegalMind (LMS)	Workday Learning(LMS)	Aderant (time management software)
Adobe creative suite	Authentic8 Silo Personal Browser	Kofax	Fliplet
CopyTrak	Cisco Phones and Softphone	iAnnotate	SimplyFile
Carpe Diem (Time entry)	Citrix (remote access)	Interaction Desktop/Web	Uniflow
Edocs	Secure Print	Canon Multifunction Printer/Copiers

MS Word

• Styles/Outline Numbering/TOC
• Header/Footer/Page Numbering
• Track Changes/Comments/Compare
• Footnotes/EndNotes/Cross Referencing/TOA
• Plugins: Litera Compare, Innova Numbering, DocXtools,
  Contract Companion, Content Companion, Metadact.
  

MS Outlook

• Email, Calendar, Tasks
• DMS integration
• Rules, Quick Steps
• Event management, Scheduling
• Conditional formatting
• Searching, Views
• Signatures, OOO

MS Excel

• Sheet formatting and printing
• Sorting, filtering, conditional formatting
• Pivot Tables, subtotals, etc
• Formulas and Functions
• Charts and graphs

MS PowerPoint

• Templates, Slide Master
• Text alignment, overflow, etc
• Graphic and object alignment and order
• Tables, figures, charts and graphs, etc
• Animations and transitions